Refund policy

Returns, Root Pulse 7-Day Money-Back Guarantee & Arrival Protection

All refunds are issued in United States dollars (USD) to the original payment method. The rules below depend on which product you purchased.

Root Pulse: 7-day money-back guarantee

The voluntary 7-day money-back guarantee applies to Root Pulse only. You may return Root Pulse for any reason by emailing support@ondavu.com within 7 calendar days of the documented delivery date and including your order number. This time limit is a material condition of the guarantee.

Please wait for written return authorization and the correct return address before sending anything. After authorization, send the complete Root Pulse, including supplied accessories and components, using a tracked service within 7 calendar days. The return destination may be outside the United States.

Opening Root Pulse for reasonable inspection or a brief trial does not by itself disqualify it. A unit that is not returned, is deliberately damaged, or is returned with substantial parts or essential components missing is not eligible under this voluntary guarantee.

For a standard money-back return, you pay the tracked return postage. ONDAVU does not charge a restocking fee. Once the authorized return is received and checked, we refund the full amount paid to ONDAVU for the returned Root Pulse, including any sales tax collected by us. Duties, customs charges or fees paid directly to a carrier or government authority are not amounts paid to ONDAVU and cannot be refunded by us.

Root Reset, Root Oil and Root Mist: personal-care formulas

Root Reset, Root Oil and Root Mist are ONDAVU personal-care formulas supplied in ONDAVU packaging and prepared for fulfilment after an order is placed. For hygiene and product-integrity reasons, we cannot accept a return or refund for change of mind, personal preference, ordering the wrong item, or deciding that the product is no longer wanted.

This restriction does not apply when one of these products arrives damaged, faulty, incorrect or incomplete, or where applicable law provides a right or remedy that cannot be excluded.

Damaged, faulty, incorrect or incomplete items

Inspect your order when it arrives. If any product arrives damaged, faulty, incorrect or incomplete, contact support@ondavu.com as soon as possible and include your order number, a description of the issue, and clear photographs or a short video where applicable.

After verification, we will offer an appropriate replacement, replacement of the missing component, or a refund for the affected item. Where a physical return is required for a verified arrival issue, ONDAVU covers the reasonable cost of the authorized tracked return. Where the problem can reasonably be resolved from the evidence provided, we may not require a physical return.

How to contact us about a return or problem

1. Email support@ondavu.com and include your order number.
2. Say whether you are requesting the Root Pulse money-back guarantee or reporting a damaged, faulty, incorrect or incomplete item.
3. Wait for written authorization and return instructions before sending anything.
4. Do not send a return to the address printed on a parcel or to our business address unless we specifically authorize that address in writing.

Refund timing

We aim to respond and assess the information supplied within 7 working days. Once any required authorized return has been received and checked, approved refunds are issued by ONDAVU within 3 business days. Your bank or card issuer may then take a further 5–10 business days to show the funds.

Cancellations

Contact us as soon as possible to request cancellation. If fulfilment or processing has not begun, we will cancel and refund the order. Once processing or dispatch has begun, cancellation cannot be guaranteed. Root Reset, Root Oil and Root Mist orders cannot be cancelled after fulfilment has begun.

Your legal rights

The Root Pulse money-back guarantee is voluntary. Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded or limited.

Contact

ONDAVU is operated by Ram Kishan, an individual proprietor, at House No. 38/25, Ram Gali, Old Sabzi Mandi, Bahadurgarh, Haryana 124507, India. Telephone +91 8307260861. Email support@ondavu.com.