Choose the right ONDAVU contact below so we can route your question. You may receive an automatic acknowledgement first; a person reviews questions that need a personal reply.
Contact the right team
- Product questions and general help: support@ondavu.com
- Existing orders, delivery and tracking: order@ondavu.com — include your order number and checkout email.
- Returns, refunds and arrival issues: returns@ondavu.com — include your order number and any relevant photos or video.
- Root Pulse 7-day guarantee: guarantee@ondavu.com — the published eligibility and authorization requirements apply.
- Offers and discount questions: offer@ondavu.com
- Privacy and personal-data requests: privacy@ondavu.com
These addresses reach ONDAVU support and help us organize your request. Please do not send passwords, one-time codes or full card details. Your return and shipping rights remain governed by the published policies.
Business details
ONDAVU is operated by Ram Kishan, an individual proprietor.
House No. 38/25, Ram Gali, Old Sabzi Mandi
Bahadurgarh, Haryana 124507
India
Telephone: +91 8307260861
Email: support@ondavu.com
We ship to customers in the United States from our fulfilment partner's warehouse. Email is the fastest way to reach us and the only channel we monitor consistently.
When you will hear back
Email support is monitored Monday–Friday, 24 hours a day (India Standard Time). For product questions we aim to reply within 1 hour; for other questions, within 1 business day. At busy times a reply may take longer. Weekend messages are reviewed on the next working day.
To help us solve it in one reply, please include your order number, and for anything damaged or faulty, clear photographs or a short video showing the problem.
Before you write
Many questions are already answered in our FAQs, our Shipping Policy, our Refund & Return Policy and the 7-Day Money-Back Guarantee.
Good to know
Ondavu Root Pulse is a cosmetic self-care device. It is not a medical device and is not intended to diagnose, treat, cure or prevent any condition.