Charge with the supplied USB-C cable. Attach your preferred head securely and use the controls as shown in the supplied manual to begin at the lowest level.
ROOT PULSE SUPPORT
GET TO KNOW YOUR ROOT PULSE
Simple setup, comfortable dry-use guidance, care and order support in one place.
✓Manual-led guidanceThe printed manual supplied with your Root Pulse remains the primary product instruction.
01
YOUR FIRST SESSION
Use on clean, dry skin with light pressure. For a selected facial area, use Level 1 after removing makeup. Keep away from the front of the throat, spine, bones, joints and injured skin.
Try roughly 3–5 seconds on each spot, then move on. A short 3–5-minute session per area is enough to explore the massage feel; stop if it feels uncomfortable.
02
TROUBLESHOOTING
Use the supplied USB-C cable and follow the charging guidance in the printed manual. Try again only after charging.
Switch off first. Confirm the selected head is attached as shown in the manual before restarting at the lowest level.
Do not continue using a damaged device or cable. Include your order number and a short video when contacting support.
03
CARE & STORAGE
Wipe the massage head clean according to the supplied manual. Do not immerse the device.
Let the head dry fully before returning the device and accessories to the supplied storage bag.
Store the complete set together so setup, charging and guarantee support stay simple.
04
ORDER & GUARANTEE HELP
Use the tracking ID from your dispatch email on the ONDAVU tracking page.
Review eligibility, return authorization and the complete-set requirement before sending anything back.
Include your order number, the problem and clear photos or a short video where useful.
ONDAVU SUPPORT TEAMsupport@ondavu.comTell us what happened and include your order number when you have one.EMAIL SUPPORT